General Terms and Conditions

Ordering

1. All orders must be in writing, including email or mailed letters. No verbal orders will be accepted.

2. There are no minimum yardage requirements for purchase orders, unless otherwise specified.

3. Cutting fees do not apply to any of our products.

4. Shipped materials may vary from samples in showrooms, memos, binders, folder cards, and color flipbooks.

5. We recommend requesting a cutting for approval, or CFA, to have the most up-to-date number available prior to placing an order. If CFAs are requested, approval must be noted in writing prior to releasing the goods to ship.

6. No returns of merchandise will be accepted for dye lot variations between multiple lots if a CFA was not requested prior to purchasing.

Order Processing

These Storied Walls will process all orders and provide quotes or invoices to the client or sales representative within 24 hours of receiving any purchase order.

Payments and Credit Terms

1. Please allow 24 hours to process any form of payment.

2. These Storied Walls accepts payments in the form of checks, credit cards, or wire transfers. A handling fee of $25 will be charged to the client for returned checks.

3. All orders must be processed via a Proforma Invoice, and payment must be made prior to shipping.

4. Clients with established accounts will be invoiced based on the terms of the credit agreement and are responsible for submitting payment at the time of agreement.

5. These Storied Walls reserves the right to cancel or change credit terms or a line of credit at any time prior to confirming an order without any prior notice.

6. For materials that are currently out of stock, a 50% non-refundable deposit will be required to proceed with production.

Pricing

1. Product prices are subject to change without prior notice. Please contact us or your local sales representative for current prices.

Reserves

1. Reserves will be accepted based on the availability of goods.

2. We will notify the client or sales representative prior to the expiration of the reservation. Extensions on reserves are contingent upon product availability.

Product Claims

1. All claims must be filed within 30 days from the date of invoice.

2. Prior to cutting, all merchandise must be examined for any irregularities, including correct SKU, color, pattern, and yardage. No claims or returns will be processed once the material has been cut or installed.

3. When a shipment is sent directly to a workroom, the client should have a CFA or sample of the product available to the fabricator for identification purposes.

4. Claims for labor charges will not be considered under any circumstances.

5. In cases of damage or loss suffered in transit, it is the client's responsibility to contact a These Storied Walls representative within 48 hours and provide proof or photographs of the damages.

6. During installation, a firm member must be present at the job site to inspect the installation.

7. These Storied Walls will allow up to three test panels of wallcovering during installation.

8. Please note that hanging instructions are provided with the shipment. These Storied Walls will not accept responsibility for claims if hanging instructions are not followed. If hanging instructions are not provided with your shipment, please immediately contact These Storied Walls at thesestoriedwalls@gmail.com prior to installation or visit our website.

Returns and Cancellations

1. Returns will not be accepted after 30 days upon delivery of the goods.

2. Cancellations are subject to a 50% restocking fee once the goods have shipped.

Refunds

1. Refunds are provided on a case-by-case basis. Please allow 2 to 4 weeks for a refund to process after receipt of returned material. Refunds are processed via credit card or refund checks to the client.

Sales Tax

1. Sales tax is charged based on the initial “ship to” destination. The client is responsible for providing a completed Resale Certificate before completing payment of the order. If the client does not provide a complete Resale Certificate, they are responsible for paying the required state's sales tax designated by the “ship to” address on the invoice.

Shipping, Handling, and Freight Claims

1. The client is responsible for all shipping and handling charges. Separate freight invoices will not be provided to the client. Clients may provide their own account number and request their own shipping method; this is not applicable to all goods.

2. Please note that all ship dates are approximations and cannot be guaranteed. These Storied Walls will make its best efforts to meet these dates but will not assume additional freight charges for failure to meet ship dates.

3. In unforeseen weather conditions or circumstances that delay shipments with common carriers, including FedEx, USPS, DHL, and UPS, These Storied Walls will not assume additional freight charges for requested expedited shipping. These Storied Walls is not responsible for any shipping errors on behalf of third-party logistics providers.

4. These Storied Walls will not take responsibility for orders shipped incorrectly due to misinformation given by the client. It is the client’s responsibility to provide These Storied Walls with accurate and up-to-date shipping information prior to the product leaving the warehouse.

5. Please note that all shipping claims must be addressed within 48 hours of delivery. Photos and descriptions of damaged goods, including shipping boxes and bags, must be provided with the claim. Shipping claims will be considered within 72 hours of claims.

Warranty

1. These Storied Walls’ standard warranty will be voided if additional treatments such as flame or stain treatments, micro-venting, etc. are performed on the product.

2. All These Storied Walls products are guaranteed to be free of defects in workmanship and material for three years. No claims will be accepted if the above instructions are not followed. These Storied Walls is not liable for any other damages or claims.

All These Storied Walls products are guaranteed to be free of defects in workmanship and material for three years. No claims will be accepted if the above instructions are not followed. These Storied Walls is not liable for labor and associated costs over and above the cost of replacement of the goods.